{"componentChunkName":"component---src-templates-child-page-tsx","path":"/help-support/","result":{"data":{"drupal":{"page":{"__typename":"Drupal_NodeChildPage","title":"Help & Support ","entityMetatags":[{"__typename":"Drupal_MetaLink","key":"canonical","value":"http://100.71.30.77:9000/help-support"},{"__typename":"Drupal_MetaValue","key":"title","value":"Help & Support  | Texas.gov"},{"__typename":"Drupal_MetaValue","key":"description","value":"Need help? This page offers FAQs for Texas.gov services, Texas government agency contact information, ways to reach the Texas.gov Help Desk for technical support issues, and more."}],"langcode":{"value":"en"},"entityTranslations":[{"__typename":"Drupal_NodeChildPage","entityId":"135","entityUrl":{"__typename":"Drupal_EntityCanonicalUrl","path":"/help-support/"},"entityLanguage":{"id":"en","name":"English"}},{"__typename":"Drupal_NodeChildPage","entityId":"135","entityUrl":{"__typename":"Drupal_EntityCanonicalUrl","path":"/es/servicio-de-asistencia/"},"entityLanguage":{"id":"es","name":"Spanish"}}],"entityUrl":{"__typename":"Drupal_EntityCanonicalUrl","path":"/help-support/","breadcrumb":[{"url":{"__typename":"Drupal_DefaultInternalUrl","path":"/"},"text":"Home"}]},"fieldDescription":{"value":"<p><span><span><span><strong><span><span><span><span>Need some help?</span></span></span></span></strong><span><span><span><span> This page offers FAQs for Texas.gov services, links to Texas government agency contact information, ways to reach the Texas.gov Help Desk for technical support issues, and more.</span></span></span></span> </span></span></span></p>\r\n"},"fieldSubDescription":null,"fieldRelatedLinks":[],"fieldLinkToService":{"title":"Review Texas.gov FAQs","uri":"https://www.texas.gov/help-support/frequently-asked-questions","url":{"__typename":"Drupal_ExternalUrl","path":"https://www.texas.gov/help-support/frequently-asked-questions"}},"fieldHeroYoutubeVideo":null,"fieldOptionalFeaturedBanner":null,"fieldBodyText":[{"entity":{"__typename":"Drupal_ParagraphBodyText","fieldBodyTextContent":{"value":"<p><span><span><span>Many of the questions we get about Texas.gov services have already been answered! Check out our list of the most popular FAQs for TxT, Elections &amp; Voting, Driver License/ID Renewal &amp; Replacement, Driver Records, eCommDirect, Vital Records, and more.&nbsp;</span></span></span></p>\r\n"},"fieldBodyTextLinks":[{"url":{"__typename":"Drupal_ExternalUrl","path":"https://www.texas.gov/help-support/frequently-asked-questions"},"uri":"https://www.texas.gov/help-support/frequently-asked-questions","title":"Texas.gov FAQs"}],"fieldBodyTextCtaPrimary":null,"fieldBodyTextCtaSecondary":null,"fieldBodyTextHeading":"Frequently Asked Questions","fieldBodyTextImage":null,"fieldBodyTextYoutube":null,"fieldBodyTextYoutubeText":null,"fieldYoutubeTitle":null,"fieldBodyTextAccordion":[]}},{"entity":{"__typename":"Drupal_ParagraphBodyText","fieldBodyTextContent":{"value":"<p><span><span><span>Texas.gov partners with many state agencies to provide services online. If you have specific questions or concerns about a state agency’s policies, processes, or procedures, please contact them directly.</span></span></span></p>\r\n"},"fieldBodyTextLinks":[{"url":{"__typename":"Drupal_ExternalUrl","path":"https://www.texas.gov/texas-state-agencies-departments/"},"uri":"https://www.texas.gov/texas-state-agencies-departments/","title":"Find agency contact info"}],"fieldBodyTextCtaPrimary":null,"fieldBodyTextCtaSecondary":null,"fieldBodyTextHeading":"Government Agency Contact Information","fieldBodyTextImage":null,"fieldBodyTextYoutube":null,"fieldBodyTextYoutubeText":null,"fieldYoutubeTitle":null,"fieldBodyTextAccordion":[]}},{"entity":{"__typename":"Drupal_ParagraphBodyText","fieldBodyTextContent":{"value":"<p><span><span><span><span><span><span>The Texas.gov Help Desk is operated by a non-government third party. They can only provide technical support for the Texas.gov website and Texas.gov services. &nbsp;</span></span></span></span></span></span></p>\r\n\r\n<p><strong><span><span><span><span><span><span>Please note:&nbsp;</span></span></span></span></span></span></strong></p>\r\n\r\n<ul>\r\n\t<li><span><span><span><span><span><span><span><span><span><span>The Texas.gov Help Desk </span>cannot schedule </span></span></span></span><span><span><span><span><span>DPS appointments and </span>does not provide technical support <span>for the DPS Appointment Scheduler system. </span></span></span></span></span><span><span><span><span><span><a href=\"https://www.dps.texas.gov/section/media-and-communications-office/contact-us\">Please contact DPS for assistance if you’re having issues</a></span></span></span></span></span><span><span><span><span><span>.</span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li><span><span><span><span><span><span><span><span><span><span>The Texas.gov Help Desk does not have access to state agency information. <a href=\"https://www.texas.gov/texas-state-agencies-departments/\">Please contact the agency directly</a></span></span></span></span></span><span><span><span><span><span>. </span></span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span><span><span><span><span>If you’re having a technical issue such as an unexpected error message or payment problem on a Texas.gov service, <span>please use one of the methods below to contact them from 7AM to 8PM Central time, 7 days a week.</span></span></span></span></span></span></p>\r\n\r\n<p><strong>Chat: </strong>Tap the red \"Chat with Us\" button in the bottom right corner of the page to speak with a Texas.gov Help Desk agent.</p>\r\n\r\n<p><strong>Contact Us:&nbsp;</strong><a href=\"/help-support/contact-help-desk/\">Send a message to the Texas.gov Help Desk</a></p>\r\n\r\n<p><strong>Phone: </strong>1-877-452-9060</p>\r\n"},"fieldBodyTextLinks":[],"fieldBodyTextCtaPrimary":null,"fieldBodyTextCtaSecondary":null,"fieldBodyTextHeading":"Technical Support","fieldBodyTextImage":null,"fieldBodyTextYoutube":null,"fieldBodyTextYoutubeText":null,"fieldYoutubeTitle":null,"fieldBodyTextAccordion":[]}},{"entity":{"__typename":"Drupal_ParagraphBodyText","fieldBodyTextContent":{"value":"<p><span><span><span><span>Have a few minutes to tell us about your experience on Texas.gov? Your input helps us continue to improve!</span></span></span></span></p>\r\n"},"fieldBodyTextLinks":[],"fieldBodyTextCtaPrimary":{"url":{"__typename":"Drupal_ExternalUrl","path":"https://survey.vovici.com/se/134E316D7FD2110B"},"uri":"https://survey.vovici.com/se/134E316D7FD2110B","title":"Take the survey"},"fieldBodyTextCtaSecondary":null,"fieldBodyTextHeading":"Feedback","fieldBodyTextImage":null,"fieldBodyTextYoutube":null,"fieldBodyTextYoutubeText":null,"fieldYoutubeTitle":null,"fieldBodyTextAccordion":[]}},{"entity":{"__typename":"Drupal_ParagraphBodyText","fieldBodyTextContent":{"value":"<p><span><span><span><span><span>The Texas Department of Information Resources (DIR) provides oversight for the <a href=\"https://www.texas.gov/about/\">Texas.gov program</a>, including the Texas.gov website and services.</span></span></span> </span></span></p>\r\n\r\n<p><span><span><span><span><span>For more information about the program, visit the <a href=\"https://dir.texas.gov/shared-technology-services/texasgov\">DIR website</a>&nbsp;</span></span></span></span></span>or <a href=\"/help-support/contact-help-desk/\">send us a message</a><span><span><span><span>.</span></span></span></span></p>\r\n"},"fieldBodyTextLinks":[],"fieldBodyTextCtaPrimary":null,"fieldBodyTextCtaSecondary":null,"fieldBodyTextHeading":"Texas.gov Program","fieldBodyTextImage":null,"fieldBodyTextYoutube":null,"fieldBodyTextYoutubeText":null,"fieldYoutubeTitle":null,"fieldBodyTextAccordion":[]}}]}}},"pageContext":{"language":"EN","id":"135"}},"staticQueryHashes":["4062803551","524910277","77091033"]}